Privacy Policy

1. Who We Are

Repair St Andrews is a device repair shop located at 1 City Rd, St Andrews, KY16 9XQ, Scotland. We specialise in phone, tablet and computer repairs.

We are the data controller for the personal information we collect through our website, our booking system and in-store interactions. If you have any questions about how we handle your data, you can reach us on 01334 478866.

2. What Information We Collect

We collect different types of personal information depending on how you interact with us:

When you book a repair online

• Name, email address and phone number
• Device details (make, model, colour)
• Description of the fault or issue

When you use our contact form

• Name and email address
• Message content

When you visit our shop

• We may record device details (make, model, serial number, IMEI) on our repair ticket for tracking purposes

When you subscribe to our newsletter

• Email address

When you browse our website

• Cookies and similar technologies may collect technical data such as your IP address, browser type, pages visited and time spent on our site (see the Cookies section below)

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To carry out repairs you have requested
• To contact you about the status of your repair
• To respond to enquiries submitted through our contact form
• To send marketing communications if you have opted in (newsletter)
• To improve our website and services
• To comply with legal obligations

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we rely on the following legal bases to process your personal information:

• Contract - processing your repair booking and providing our repair services to you
• Legitimate interest - improving our website, responding to enquiries and ensuring the security of our services
• Consent - sending marketing emails and setting non-essential cookies on your device
• Legal obligation - keeping records for tax, accounting and other legal purposes

5. How We Share Your Information

We do not sell your personal information to third parties.

We may share your information with the following types of service providers where necessary:

• Payment processors - to securely process card payments
• Email service providers - such as Mailchimp, to manage our newsletter
• Website hosting providers - to host and maintain our website
• Law enforcement - if required to do so by law or in response to a valid legal request

All third-party providers we work with are required to protect your information in accordance with UK data protection law.

6. How Long We Keep Your Information

We only keep your personal information for as long as necessary. Our standard retention periods are:

• Repair records - 2 years from the date of repair (for warranty and legal purposes)
• Contact form submissions - 1 year
• Newsletter subscribers - until you unsubscribe
• Website analytics data - 26 months

7. Cookies

Our website uses cookies - small text files placed on your device when you visit our site.

Essential cookies are required for the website to function properly. These do not require your consent.

Non-essential cookies (including analytics and marketing cookies) are only set with your consent.

You can manage your cookie preferences using the cookie banner that appears when you first visit our site, or by adjusting your browser settings. For more information, see the cookie categories described in our cookie banner.

8. Your Rights

Under the UK GDPR, you have the following rights regarding your personal information:

• Right of access - request a copy of the personal data we hold about you
• Right to rectification - ask us to correct any inaccurate or incomplete data
• Right to erasure - request the deletion of your personal data
• Right to restrict processing - ask us to limit how we use your data
• Right to data portability - receive your data in a structured, commonly used format
• Right to object - object to our processing of your personal data
• Right to withdraw consent - withdraw your consent at any time where we rely on consent to process your data

To exercise any of these rights, please contact us on 01334 478866 or visit us at 1 City Rd, St Andrews, KY16 9XQ.

We will respond to your request within one month, as required by law.

9. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss or misuse. These measures include secure storage of physical records and password protection of digital systems.

All payment transactions are processed securely through our payment provider. We do not store your full card details on our systems.

10. Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected data from a child under 16, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology or legal requirements. We will notify you of significant changes by updating the "Last updated" date at the top of this page.

We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for data protection.

You can contact the ICO at ico.org.uk or by calling their helpline on 0303 123 1113.

13. Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please get in touch:

Repair St Andrews
1 City Rd, St Andrews, KY16 9XQ
Phone: 01334 478866
Website: repairstandrews.co.uk